en

Terms and condition



Thank You For Using CarrotFooDelivery.

Terms of Use

 

 

 

 

 

  1. These terms of use (the "Terms of Use") govern your use of our website Carrotfoodelivery.com (the "Website") and our "CarrotFooDelivery" application for mobile  (the "App"). The Website and the App are jointly referred to as the "Platform". Please read these Terms of Use carefully before you use the services. If you do not agree to these Terms of Use, you may not use the services on the Platform, and we request you to uninstall the App. By installing, downloading you shall be contracting with CarrotFooDelivery and you signify your acceptance to this Terms of Use and other CarrotFooDelivery policies (including but not limited to the Cancellation & Refund Policy, Privacy Policy ) as posted on the Platform and amended from time to time, which takes effect on the date on which you download, install or use the Platform, and create a legally binding arrangement to abide by the same.
  2. CarrotFooDelivery enables transactions on its Platform between participating restaurants/merchants and buyers, dealing in (a) prepared food and beverages ("Platform Services"). The buyers ("Buyer/s") can choose and place orders ("Orders") from a variety of products and services listed and offered for sale by various merchants(Restaurant/Cafe Owners)  on the Platform. 
  3.  
  4. 
  5. All commercial/contractual terms are offered by and agreed to between Buyers and Merchants((Restuarant/Cafe Owners) alone with respect to products and services being offered by the Merchants. The commercial/contractual terms include without limitation price, applicable taxes, shipping costs, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. CarrotFooDelivery does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Merchants. CarrotFooDelivery may, however, offer support services to Merchants in respect to Order fulfilment, mode of payment, payment collection, call centre support  pursuant to independent contracts executed by CarrotFooDelivery with the Merchants. The price of the product and services offered by the Merchant are determined by the Merchant itself and CarrotFooDelivery has no role to play in such determination of price in any way whatsoever.
  6. Order Booking and Financial Terms
    1. The Platform allows the Buyers to place Orders and upon acceptance of such Orders by the Merchants, CarrotFooDelivery will, subject to the terms and conditions set out herein, facilitates delivery of goods or services.
    1. CarrotFooDelivery does not own, sell, resell on its own such products offered by the Merchants, and/or does not control the Merchants or the related services provided in connection thereof. Buyer understands that any Order that he/she places shall be subject to the terms and conditions set out in these Terms of Use including, but not limited to, product availability, delivery location serviceability, and acceptance of Orders by Merchants
    1. As a general rule, all Orders placed on the Platform and Delivery Services are treated as confirmed.
    1. However, upon Buyer’s successful completion of booking an Order, we may call the Buyer on the telephone or mobile number provided to confirm the details of such Order, price to be paid and the estimated delivery time. For this purpose, Buyer will be required to share certain information with us, including but not limited to Buyer’s (i) first and last name (ii) mobile number; and (iii) email address. It shall be Buyer’s sole responsibility to bring any incorrect details to our attention.

     

     

     

     

     

     

     

    1. In addition to the foregoing, we may also contact you by phone and / or Whatsapp Message to inform and confirm any change in the Order, due to availability or unavailability or change in Order or change in price of any item in the Order as informed by the Merchant. Please note that any change or confirmation of the Order shall be treated as final. It is clarified that CarrotFooDelivery reserves the right to not to process Buyer's Order in the event Buyer or Merchant  is unavailable on the phone or any other means of communication at the time when we call you for confirming the Order and such event the provisions of the Cancellation and Refund Policy shall be applicable.
    2. Terms of service
      1. The Buyer agrees and acknowledges that CarrotFooDelivery shall not be responsible for:
      1. The services or goods provided by the Merchants(Restaurant/Cafe Owners) including but not limited to serving of food Orders suiting your requirements and taste;
      1. The Merchant's services or goods not being up to Buyer expectations or leading to any loss, harm or damage to him/her;
      1. The availability or unavailability of certain items on the menu;
      1. The Merchant serving the incorrect Orders; or
      1. Product liability of goods provided by Merchants.
      1. The details of the menu and price list available on the Platform with respect to restaurant services, goods or any other services are based on the information provided by the Merchants and CarrotFooDelivery shall not be responsible for any change or cancellation or unavailibility.
      2. Buyer agrees that the Services shall be provided through the Platform only during the working hours of the relevant Merchants